Privacy Policy

Your privacy matters to us. This policy outlines how we handle your data with transparency and care.

Introduction

Welcome to ARIA, the WhatsApp AI chatbot service provided by Realityrift Innovations Pvt. Ltd. ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information.

Data We Collect

We collect only essential data to provide and improve ARIA.

A. Information You Provide

• Account Information: Your mobile phone number, name, and profile details (if voluntarily shared)
• User Preferences: Any settings or preferences you configure within ARIA

B. Information Collected Automatically

• Device Data: Your device type, operating system, browser, language settings, and time zone
• Usage Data: Frequency of use, duration of sessions, and interaction metadata
• Log Data: IP address, timestamps, and system errors
• Cookies & Analytics: We may use cookies and similar technologies to enhance user experience (you can manage these through your device settings)

C. Information from Third Parties

If you log in using a third-party account (Google, Apple, etc.), we may receive:

• Profile Information: Name, email, profile picture (as per your privacy settings)
• Usage Insights: Engagement patterns and activity data

How We Use Your Data

We use your information strictly for the following purposes:

• ✅ Service Delivery: To operate, personalize, and enhance ARIA
• ✅ Communication: To send responses, updates, and essential notifications
• ✅ Security & Fraud Prevention: To verify identities and prevent unauthorized access
• ✅ Analytics & Service Improvement: To analyze trends and optimize ARIA's performance
• ✅ Legal Compliance: To adhere to regulatory requirements

No Spam Policy: We do not send promotional messages without your explicit consent.

Data Sharing & Disclosure

Your personal data is never sold or shared for marketing. We disclose data only in these cases:

A. With Trusted Service Providers

We may share data with third-party hosting, analytics, or security providers, ensuring:

• ✔ Confidentiality agreements are in place
• ✔ Data is used solely for service enhancement

B. When Required by Law

We may disclose data to government authorities if:

• ⚖ Legally mandated (court orders, regulatory compliance)
• ⚖ To protect users, prevent fraud, or enforce legal rights

Data Security Measures

• 🔒 Encryption: Data is encrypted at rest and in transit
• 🔒 Access Controls: Only authorized personnel can access stored data
• 🔒 Regular Audits: Security systems are periodically reviewed and updated
• 🔒 Incident Response: A dedicated team monitors for potential breaches

Despite these measures, no system is 100% secure. If you suspect unauthorized access, contact us immediately.

Your Privacy Rights

Under Indian and international privacy laws, you have the right to:

• ✔ Access & Correct Your Data – Request details of the data we hold
• ✔ Delete Your Data – Ask us to remove your information
• ✔ Withdraw Consent – Opt out of data collection (may limit functionality)
• ✔ Restrict Processing – Control how we use your data
• ✔ Lodge Complaints – Contact the relevant data authority if needed

To exercise these rights, email us at privacy@realityrift.co

Contact & Grievance Redressal

If you have questions or concerns, reach out to our Grievance Officer:

📩 Email: info@realityrift.co