PropStack
SaaS platform managing 12,000 rental units
Duration
22 weeks
Team
5 engineers
Year
2023
A property management company overseeing 12,000 rental units across 6 cities was using a combination of spreadsheets, email, and a legacy DOS-based system from 1998. Tenant complaints took an average of 5 days to resolve, rent collection was 30% manual, and vacancy tracking was purely guesswork.
Building a multi-tenant SaaS platform that could handle the complexity of property management: lease tracking, maintenance workflows, tenant communication, payment processing, owner reporting, and regulatory compliance across 6 different city jurisdictions — each with different rent control and tenant protection laws.
Architected a multi-tenant platform with jurisdiction-aware business logic for rent calculations, notice periods, and compliance rules
Built an automated maintenance dispatch system with contractor matching, SLA tracking, and tenant communication
Integrated Stripe for automated rent collection with smart retry logic and partial payment handling
Created a real-time owner portal with financial dashboards, vacancy forecasting, and automated monthly reports
The numbers tell the story.
Automated collection rate, up from 71% manual process
Maintenance complaint resolution dramatically faster
Annual revenue increase from reduced vacancies and faster turnaround
“We went from chaos to clarity. The platform pays for itself ten times over every month.”
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